The health care delivery system and related benefit plans used to be easier to understand and to use. Nonetheless, plan sponsors are beginning to expect more from plan members. They want their members to be better health care consumers and to help stem the tide of rapidly rising health care costs. Unfortunately, plan members don’t want the responsibility to be good health care consumers. They are interested in: How to get good care How to save money How to save time and effort The good news is that if plan sponsors help them get what they want, they will at the same time help plan sponsors stem the tide. So, let’s help them - it takes more than plan descriptions and tools. Context for Change >>